Customer Services

Contact Us

via email at: info@patty-cakes.com

via telephone at: (334) 272-2826 during business hours - 9:30am - 5:00pm Central Standard Time

via U.S. Mail at: Patty-Cakes, 1726 West Third Street, Montgomery, AL 36106


Privacy Policy

When you place an order with Patty-Cakes®, we request your name, billing address, shipping address, credit card number along with its expiration date, cv code and your email address. We consider this information to be private, and we use a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders. We do not share your private information with anyone.

Return Policy

We guarantee our bronze plating for a lifetime. If the plating ever chips or cracks, simply return it to us and we will re-plate it at no charge. 

If there is an error in your order, please email us at info@patty-cakes.com and we'll correct the problem as soon as possible. Should we ask you to return the wrong item, we'll credit your card for the shipping incurred to send it back to us. Reasonable return costs only, no express services will be credited. Nor can we send the replacement via express services.

All returns must be postmarked within 30 days of the purchase date. Include a copy of the receipt (or the original), your name, date of purchase, and the reason for the return.


All sales are final after 30 days on merchandise purchased from our Online Store

Backorders

We always make every effort to have all catalog items in stock. If merchandise is backordered, it will be shipped as soon as we receive it from the manufacturer. 



Patty-Cakes International, Inc. * 1726 West Third Street * Montgomery, AL 36106 * 334-272-2826